Terms of Service

1. Acceptance of terms

By accessing or using Velra Booking ("Velra", the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. The service

Velra provides (a) a marketplace where customers discover and book appointments with service businesses, and (b) business management tools including scheduling, client management, point of sale and staff tools. Velra is a platform — the services you book are provided by independent businesses, not by Velra.

3. Accounts

• You must provide accurate information and keep your credentials secure.
• You are responsible for all activity under your account.
• Business owners are responsible for the accuracy of their listings, pricing, availability and staff information.

4. Bookings, deposits and cancellations

• Each business sets its own prices, deposit requirements and cancellation windows, shown at the time of booking.
• Deposits may be non-refundable if you cancel inside a business's cancellation window or fail to show up.
• Disputes about a service should first be raised with the business that provided it.

5. Payments and subscriptions

Payments are processed by third-party payment providers. Business subscription plans renew automatically until cancelled. Fees for the current billing period are non-refundable except where required by law.

6. Acceptable use

• No fraudulent bookings, fake reviews or misrepresentation of a business.
• No harassment of businesses, staff or other users.
• No attempts to circumvent platform fees, scrape data or interfere with the Service.

We may suspend or terminate accounts that violate these terms.

7. Content

You retain ownership of the content you upload (photos, descriptions, reviews) and grant Velra a license to display it as part of operating the Service. You must have the rights to any content you upload.

8. Disclaimers

The Service is provided "as is." Velra does not guarantee the quality, safety or legality of services offered by businesses on the platform, and is not a party to the transaction between customers and businesses.

9. Limitation of liability

To the maximum extent permitted by law, Velra will not be liable for indirect, incidental or consequential damages arising from your use of the Service. Our total liability is limited to the amounts you paid to Velra in the twelve months preceding the claim.

10. Changes

We may modify these terms from time to time. Material changes will be announced in the app. Continued use after changes take effect constitutes acceptance.

11. Contact

Questions about these terms? Reach us via the contact page.