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Frequently asked questions
Quick answers for customers and business owners. Can't find what you need?
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For customers
Is booking on Velra free?
Do I need an account to book?
How do deposits work?
Can I cancel or reschedule?
Are the reviews real?
For businesses
How long does setup take?
What does Velra cost?
Can my staff have their own logins?
How do payouts work?
Can I use my own branding?
Does Velra reduce no-shows?
Account & support
How do I reset my password?
How do I contact support?
How do I delete my account?