Support

Getting help with Velra

We're here to help. Whether you're a customer booking an appointment or a business owner managing your schedule, you'll find answers and contact options below.

For customers

• Frequently asked questions — booking, payments, loyalty, and account help.
• In-app help center — accessible from your profile after signing in.
• Contact us — send us a message and we'll respond promptly.

For business owners

• Velra Wiki — step-by-step guides for setting up your business, calendar, staff, and POS.
• FAQ — common questions about plans, payments, and features.
• Contact us — reach our team for account or billing support.

Managing your booking

Each booking confirmation includes a unique manage link. Use it to view, reschedule, or cancel your appointment. You can also manage all upcoming bookings from the customer portal after signing in.

Deleting your account

You can permanently delete your account and associated data from the Profile screen in the app. This action cannot be undone.

Contact

For any support request, use our contact page. We aim to respond within one business day.